Your satisfaction is our priority. If you’re not happy with your purchase, please review the following guidelines.
Returns
Due to the perishable nature of our chocolates, we do not accept returns once the order has been shipped. Please inspect your items upon receipt and notify us within 24 hours if there are any issues.
Refunds
We offer refunds only for damaged or defective products. To request a refund, please email us at [email protected] within 24 hours of receiving your order, with photos of the damaged product.
Non-Refundable Items
- Items that have been opened or consumed.
- Items not in their original condition.
- Gift cards or promotional items.
Processing Refunds
Once your refund request is approved, the refund will be processed to your original method of payment within 7-10 business days.
Contact Us
For any questions regarding refunds or returns, please contact us at [email protected] or call 8279 980893.
